Events and Group Manager

The Events and Group Manager is responsible for planning, coordinating, and managing events, group bookings, and functions of the hotel/resort. The position ensures that events are well-organized, profitable, and delivered according to guest and company expectations.

Key Responsibilities

• Plan and manage events, meetings, conferences, weddings, parties, and group functions.
• Handle group inquiries, prepare proposals, quotations, and event packages.
• Coordinate with clients from initial inquiry until the completion of the event.
• Work closely with Sales, Front Office, F&B, Housekeeping, and other departments to ensure smooth event operations.
• Conduct site inspections and assist clients in selecting suitable venues and packages.
• Prepare event details, function sheets, contracts, and other required documents.
• Monitor event schedules, guest requirements, menus, setups, equipment, and other arrangements.
• Coordinate with suppliers, organizers, and external partners when needed.
• Ensure that all client requests and special arrangements are properly communicated to the concerned departments.
• Monitor event revenues, payments, and outstanding balances.
• Follow up with clients for feedback and future business opportunities.
• Handle guest concerns and resolve event-related issues in a professional manner.
• Develop and maintain good relationships with corporate clients, event organizers, travel agencies, and group accounts.
• Assist in achieving the hotel/resort’s sales and revenue targets for events and group bookings.
• Prepare regular reports on group bookings, events, sales activities, and upcoming functions.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Management, Marketing, or a related field.
• At least 3 years of experience in events, group sales, hotel operations, or a similar position.
• Experience in hotel, resort, events, or hospitality operations is preferred.
• Strong communication, coordination, and customer service skills.
• Good negotiation and sales skills.
• Organized and able to manage multiple events and deadlines.
• Willing to work flexible hours, including weekends and holidays when required.
• Proficient in Microsoft Office and basic hotel/event management systems.
• Able to work well with different departments and handle pressure during busy events.