Events & Groups Manager / Coordinator

We are looking for a friendly, organised, and proactive team member to support our group bookings, client communication, supplier coordination, and day-to-day administration. This role is ideal for someone who enjoys working with people, pays attention to detail, and is motivated by helping customers enjoy an excellent experience from start to finish.

Key responsibilities 1 Handle group booking enquiries from the website and agency clients in a friendly and professional manner. 2 Coordinate group reservations with customers and suppliers, ensuring all details are accurate and clearly communicated. 3 Prepare customer files and travel documents with care and attention to detail. 4 Manage invoice payments and payment tracking systems accurately and efficiently. 5 Support the management of accounts and help keep financial records well organised. 6 Assist with supplier contracting and help maintain positive working relationships with our partners. 7 Provide general administrative support to ensure the smooth running of daily operations. 8 Liaise directly with English-speaking clients, offering clear, helpful, and professional support. 9 Provide local support to clients when needed, particularly during busy periods or key arrival days. 10 Help ensure every customer enjoys a positive, smooth, and memorable experience.

Requirements 1 A flexible approach to work, including availability to work weekends during the high season. 2 A professional, friendly, and enthusiastic attitude, with a genuine passion for delivering great service. 3 Confident communication skills, with the ability to build positive relationships with suppliers and customers. 4 Excellent written and verbal communication skills in English and Spanish. 5 Proficiency in Microsoft Office, particularly Excel and PowerPoint. 6 Ability to work well under pressure and approach challenges with a positive, solution-focused mindset. 7 Excellent time management skills and the ability to prioritise work effectively. 8 Strong organisational skills, with the ability to manage several tasks at the same time. 9 Experience in tourism is essential, and an interest in sport would be a welcome advantage. 10 Strong interpersonal skills and a natural ability to provide excellent customer service. 11 A full driving licence is required, as the role may involve supporting clients during peak periods and meeting clients at the airport.