Events & Visitor Services Associate

Basic & Primary Responsibilities of Position

The Bechtler Museum of Modern Art seeks energetic, service-driven individuals who are passionate about creating exceptional visitor experiences and supporting dynamic cultural programs.

The Events & Visitor Services Associate is a hybrid, front-facing role that supports both the Events and Visitor Services teams. This position helps ensure smooth daily museum operations while assisting with the setup, execution, and breakdown of programs and special events. Associates serve as welcoming ambassadors of the Bechtler, contributing to a safe, engaging, and professional environment for all visitors. Evening, weekend, and holiday availability is required.

Essential Duties

· Set up, support, and break down museum programs and events following event plans.

· Process admissions, memberships, program tickets, and museum shop sales using a point-of-sale (POS) system.

· Complete daily opening, operating, and closing procedures in accordance with museum guidelines.

· Deliver friendly, informed, and engaging customer service throughout the visitor experience.

· Share information about exhibitions, programs, and the surrounding community.

· Monitor galleries and event spaces to ensure visitor safety and protect artwork, enforcing museum policies as needed.

· Proactively identify and resolve visitor- or event-related issues in collaboration with museum staff and security.

· Serve as bartender during scheduled events, maintaining high standards of hospitality and professionalism.

· Enforce ABC State laws, local regulations, and museum policies with support from on-site security.

· Answer and route phone calls and respond to general inquiries about the museum and its offerings.

· Assist with general event labor, including moving chairs, tables, and equipment.

Work Requirements

· Minimum of two years of experience in events, customer service, hospitality, and/or catering.

· Licensed bartending experience preferred but not required.

· CPR and First Aid certification, or willingness to be trained, with comfort responding to emergencies.

· Friendly, outgoing demeanor with the ability to remain professional in a wide range of situations.

· Strong communication and customer service skills with comfort engaging diverse audiences.

· Detail-oriented with sound judgment and the ability to remain calm under pressure.

· Experience handling cash, processing sales, and completing opening and closing drawer reports.

· Ability to work collaboratively in a fast-paced, team-oriented environment.

· Ability to stand for extended periods and lift or move objects weighing up to 50 pounds.

· Interest or experience in the arts is a plus but not required.

Scheduling Expectations

· Weekday, weekend, evening, and holiday availability required.

· Hours vary based on museum operations, programs, and special events.

To Apply

Please send a resume and cover letter to [email protected].

Pay: $17.50 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Experience:

• Bartending: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person