Events Assistant

Description

Christmas is one of our busiest times of the year at Poolhouse, and this role is all about helping our Sales & Events team stay brilliantly organised throughout the festive season.
As our Events Assistant, you’ll support the team with the important details that need to happen ahead of each event – making sure pre-orders, payments, contracts and event information are all complete, accurate and ready on time.
You’ll be working across multiple bookings at once, keeping on top of guest correspondence and last-minute changes, and making sure the wider team has the information they need to deliver a great event.

This role is:

• Monday to Thursday
• Office-based at Poolhouse office, Mooregate
• Temporary role covering the Christmas period

What Success Looks Like

• Pre-orders, payments and signed contracts are received ahead of event deadlines.
• Function Sheets are completed accurately and on time.
• Guest correspondence and booking information is always up to date.
• Final event details and last-minute changes are captured and communicated quickly.
• The Sales & Events team feels organised and supported throughout the busy Christmas period.
• Nothing gets missed, even when there are multiple events and deadlines happening at once.
• Guests feel looked after and confident that the details of their event are in safe hands.

Where This Role Can Take You
This is a temporary role covering the busy Christmas period, but it’s a great opportunity to gain hands-on experience within a fast-paced Sales & Events team and build further experience in hospitality and events.

Our Way of Working
Every part of this role should be delivered with care, curiosity, and integrity — in line with our Poolhouse values: Experience Obsessed, Seek Excellence, Integrity, Take Care, and Elite Sports Team Mentality.

Key Responsibilities

• Gently nudge guests for pre-orders, payments and signed contracts ahead of their events.
• Complete BEOs (Banquet Event Orders) accurately and on time.
• Keep guest correspondence and internal booking information fully up to date.
• Manage final details and last-minute updates from clients ahead of their event date.
• Make sure important changes and information are communicated clearly to the Sales & Events team.
• Keep on top of multiple bookings, deadlines and outstanding actions at the same time.
• Support the wider Sales & Events team with general administration as needed throughout the Christmas period.

Skills, Knowledge and Expertise

• Previous experience in events, hospitality or a similar admin-heavy role.
• Excellent organisational skills and strong attention to detail.
• Confident and clear communicator, both with guests and internal teams.
• Comfortable managing multiple bookings, deadlines and priorities at once.
• Proactive and happy to chase outstanding information to keep things moving.
• Calm and organised when dealing with last-minute changes.
• A positive, can-do attitude and willingness to support the wider team.
• Comfortable working in a busy, social and fast-paced hospitality environment.

Benefits

• Code Hospitality subscription
• Perks and Discounts platform
• Medicash Health Cash plan
• Birthdays off
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)

About Poolhouse Global Ltd

Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.