Events Center Usher (On-Call)

Summary The Events Center Usher position acts as a welcoming, knowledgeable, and informative presence to guests attending scheduled activities in the University’s Events Center by performing the following duties. This is an on-call position.

Essential Duties And Responsibilities Other duties may be assigned.

• Maintain a highly visible presence to arriving guests
• Present a pleasant demeanor while responding to guest inquiries.
• Provide directions to assigned and general seating areas and guest facilities/services.
• Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
• Report to a supervisor any urgent or concerning situations or behaviors.
• Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
• Assist guests in exiting during routine and exigent circumstances.
• Answer general questions about the University and Athletics Department.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills And Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Currently have or able to obtain a valid basic first aid certification from the American Red Cross or other recognized provider.

 Ability to provide excellent customer service to guests.

 Ability to read and write at a level appropriate to the duties of the position.

 Ability to use independent judgment and to manage and impart confidential information.

 Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.

 Ability to maintain confidentiality.

 Ability to interpret, adapt, and apply guidelines and procedures.

 Ability to create, compose, and edit written materials.

 Ability to resolve customer complaints and concerns.

 Ability to investigate and analyze information and to draw conclusions.

Education and/or Experience