Events Coordinator

• Coordinate the event sales and operations process, including preparation and distribution of Proposal Letters, Letters of Agreement, BEOs, and other event-related documents.
• Handle incoming telephone calls, inquiries, and correspondence.
• Provide clerical and administrative support to the Events Managers and Director of Events Management.
• Maintain departmental filing, tracing systems, and catering-related documentation.
• Ensure office tidiness, office supplies availability, and equipment maintenance.
• Comply with Delphi Operations and understand Signature Events standards.
• Maintain awareness of event details and client account profiles.
• Coordinate internal communications, floor plans, BEO amendments, and special event requests.
• Build and maintain positive relationships with clients.
• Handle inquiries, qualify leads, and assist in securing business opportunities.
• Support managers by updating information and maintaining accurate records in the system.
• Prepare and consolidate event assessment reports and submit accurate management reports.
• Prepare weekly event summaries, 10-day event forecasts, and other reports as required.
• Support hotel inspections, walk-in inquiries, promotional activities, and bridal fairs.
• Assist with email correspondence and requests during managers’ absence.
• Participate in hotel and departmental training programs.
• Handle ad-hoc projects and administrative duties assigned by management.
• Comply with hotel grooming, hygiene, food safety, fire safety, and security standards.

Job Requirements

• Proficient in English and Bahasa Malaysia.
• College Graduate or Diploma in Hotel Management.
• Minimum 1 year of working experience is an advantage.
• Pleasant personality.
• Flexible and adaptable.
• Good interpersonal and communication skills.
• Computer literate.