Events Supervisor

Events Supervisor – Seasonal Halloween & Christmas

Whitehall Garden Centre is a family-run, award-winning business offering a wide range of shopping, dining and seasonal experiences for our customers.

We are looking for an enthusiastic, organised and confident Events Supervisor to join our team for our exciting Halloween and Christmas events.

This is a fantastic opportunity for someone with previous supervisory, events, hospitality, retail or customer service experience who enjoys leading a team and creating memorable experiences for customers.

Seasonal Event Dates

Halloween

• 23rd October – 30th October 2026

Christmas

• 4th, 7th & 8th November 2026
• 28th November – 24th December 2026

The Role

As Events Supervisor, you will play a key role in the successful delivery of our Halloween and Christmas events. You will be responsible for supervising the Events Assistants, ensuring activities run smoothly and maintaining excellent customer service and presentation standards throughout the day.

You will be a key point of contact for the Events Team and will work closely with the Garden Centre Management team.

Key Responsibilities

• Supervise, support and motivate the Events Assistant team
• Coordinate the team on a daily basis and allocate duties effectively
• Ensure the smooth running of Halloween and Christmas events and activities
• Brief the Events Team before shifts and ensure everyone understands their responsibilities
• Ensure event areas are fully prepared, clean, safe and ready for customers
• Monitor customer flow, queues and waiting areas during busy periods
• Deal confidently and professionally with customer queries, feedback and complaints
• Escalate any significant issues to the appropriate manager
• Ensure event schedules and activities run to time
• Support ticket checking, bookings and customer entry processes where required
• Assist with children's activities and family experiences
• Supervise seasonal character and costume roles, including elf characters
• Ensure costumes and event equipment are used appropriately and looked after
• Liaise with Santa and other seasonal performers where required
• Ensure the Events Team maintains a high standard of customer service and professionalism
• Monitor Health & Safety within event areas and report any concerns immediately
• Complete opening and closing checks as required
• Assist with setting up and taking down event areas, decorations and equipment
• Work closely with other Garden Centre departments to ensure events operate successfully
• Provide feedback to management regarding staffing, customer feedback and event performance
• Lead by example and be willing to get involved wherever needed
• Undertake any other reasonable duties required to support the successful running of the events

About You

We are looking for someone who is:

• An experienced supervisor or team leader
• Confident managing and motivating a small team
• Friendly, approachable and professional
• Highly organised and able to prioritise effectively
• Confident dealing with customers, including resolving complaints
• Comfortable working in a busy, fast-paced environment
• Confident working with children and families
• Enthusiastic and able to create a fun and welcoming atmosphere
• Calm under pressure and able to make decisions
• Reliable, responsible and able to use their own initiative
• A strong team player with excellent communication skills
• Flexible and willing to work weekends and during busy seasonal periods
• Comfortable wearing a seasonal costume and supervising team members who are wearing costumes

Previous experience within events, hospitality, retail, leisure, tourism or customer service would be advantageous.

Working Pattern

This is a seasonal position, with shifts available throughout the Halloween and Christmas event periods.

Weekend working is essential, particularly throughout the Christmas period.

Applicants must be available to work a combination of weekdays and weekends, depending on the event schedule and business requirements.

Working Environment

This is a hands-on supervisory role and may involve:

• Working both indoors and outdoors
• Standing for extended periods
• Working in busy and sometimes noisy environments
• Supervising event set-up and pack-down
• Moving light equipment and seasonal decorations
• Working weekends and during peak Christmas trading periods
• Wearing or supervising the use of seasonal costumes

What We Offer

• Seasonal employment with an established, family-run business
• A fun and varied working environment
• The opportunity to be part of exciting Halloween and Christmas events
• Elf costumes provided where required
• Free on-site parking
• Staff uniform where required
• The opportunity to gain valuable experience in events and team supervision

If you are an organised and enthusiastic supervisor who enjoys working with people and creating fantastic experiences for customers, we would love to hear from you and welcome you to the Whitehall Garden Centre Events Team.

Only applicants successfully shortlisted for interview will be contacted.

Benefits:

• On-site parking

Work Location: In person