Events Visitor Experience Leader

Contract: Full time (37.5 hours per week, any 5 days of 7 on a rota basis)

The Events Visitor Experience Leader will oversee the day-to-day operation of Dundee Science Centre, creating a safe, engaging and welcoming environment for visitors and staff.

This is a hands-on role combining duty management, team supervision and active visitor engagement.

The postholder will coordinate the practical delivery of events and programmes, working with colleagues and external clients to ensure activities are well planned, appropriately staffed and run smoothly. They will respond to operational challenges, support staff in delivering excellent customer care and uphold Dundee Science Centre’s commitment to inclusion and diversity.

Main Responsibilities

Centre Operations and Duty Management

• Open the Centre and ensure facilities are ready for visitors, activities and events during advertised hours, following approved procedures.
• Maintain a safe, welcoming and well-organised environment throughout the day.
• Act as the point of contact for day-to-day operational issues while on duty, taking appropriate action and escalating matters when required.
• Build positive relationships with visitors and colleagues, taking a proactive approach to the whole visitor experience.
• Respond to service requests and customer complaints, deciding on appropriate remedial action.
• Bank monies taken through till sales and arrange their safe storage and uplift to the bank.
• Secure the building and set the alarm at the end of the day.

Team Leadership and Visitor Experience

• Supervise visitor-facing staff, plan and organise their work, and maintain reasonable staffing levels to deliver the required service.
• Update work schedules, report attendance, communicate priorities and address issues as they arise.
• Monitor staff attendance and manage the informal stages of the attendance improvement process, including return-to-work discussions after absence. Escalate matters to the HR Manager for formal action when required.
• Support and train staff to deliver excellent customer engagement.
• Respond to visitor feedback and share recurring concerns or suggestions with relevant colleagues.
• Help make the Centre’s facilities, activities and services accessible and welcoming to people from all communities.

Event Coordination and Delivery

• Coordinate the operational planning and delivery of Dundee Science Centre’s events and commercial programmes.
• Work with programming, marketing and other teams to confirm event requirements, schedules, staffing and visitor information.
• Liaise with external clients, partners and suppliers on practical arrangements where required.
• Prepare event spaces and resources, coordinate setup and ensure staff understand their roles.
• Oversee events, responding promptly to changes, visitor needs and operational issues.
• Support the delivery of commercial and corporate events to a consistent standard.
• Ensure accessibility and inclusivity are considered in event planning and delivery.
• Share practical feedback with colleagues after events to help improve future delivery.

Event Promotion and Communication

• Work with colleagues to promote Dundee Science Centre’s events and programmes.
• Provide the marketing team with accurate event details, visitor information and content ideas.
• Help ensure event information is clear, current and accessible across in-centre, digital and third-party channels.
• Communicate event arrangements and changes promptly to staff and other relevant teams.

Job Type: Full-time

Pay: £26,200.00-£29,400.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Experience:

• Events management: 1 year (required)
• Operations supervisory: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person