Exams Operations Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4 / Grade H

Country/Location: Napier Road, Singapore

Department: Country/Cluster Operations

Contract Type: Indefinite Local Contract

Closing Date: Monday, 19 October 2026- 23:59 Malaysia Time (GMT +8)

Role Purpose

To ensure effective exam delivery by managing operations, compliance, confidential materials, venue relationships, and issue resolution, while supporting smooth test day execution and customer experience.

Role Accountabilities

Responsible for supporting end-to-end exam delivery operations, including test day planning, venue coordination, confidential materials management, compliance adherence, and issue resolution. The role ensures smooth test execution, maintains strong relationships with venue staff and stakeholders, supports customer queries, manages risks and reporting, and ensures resources, processes, and service standards are effectively delivered in line with British Council requirements.

Role specific skills, knowledge and experience:

Experience in a fast-paced operational environment with strong customer service focus, along with the ability to maintain compliance, risk, and security standards. Experience in exam delivery, logistics, or compliance would be an advantage.

Further Information

Language: Strong English proficiency is essential for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and support international operations.

Education: Candidates should have a minimum of GCE ‘N’ or ‘O’ Levels with relevant work experience, while tertiary education or an equivalent qualification will be considered an added advantage.

Applications are welcomed from candidates currently based in this location with the legal right to work. Relocation support is not provided for this role.

This role requires flexibility to work on test days, including weekends, as part of the contracted working hours.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]