Exceptions Advisor

About the Role | Mō tēnei tūranga

One of Pharmac's core functions is to fund medicines for all New Zealanders. There are situations where individuals are in need of a medicine that is not funded by Pharmac (on the 'Schedule') and would like Pharmac to consider funding this medicine. Each application for exceptional circumstances funding requires special consideration - the role of the Exceptions team is to manage these funding applications.

Exceptions Advisors assess individual funding applications received through our Exceptional Circumstances Framework. This includes critically appraising a wide range of information for each application, seeking clinical advice as needed, and preparing information for decision makers. The work is fast-paced and applications are of a highly sensitive nature. To be effective in this role, Exceptions Advisors need strong communication skills, excellent time-management and a high level of personal resilience.

This salary range is between $89,868 to $121,330 depending on the knowledge, skills, experience, and qualifications the candidate brings to the role.

Please refer to the job description for more details about the role.

About you | Mōhou ake

Are you ready to make a difference? Kua rite koe mō tēnei mahi? Are you motivated by contributing towards the quality of life of all New Zealanders?

The Exceptions Advisor role is autonomous in nature, while also requiring collaboration and information sharing. The ideal candidate will:

• have a high level of personal maturity and the ability to handle sensitive personal information appropriately
• ideally be familiar with medical terminology (for instance, having a pharmacist background), as the role requires the ability to deal with medical information and context
• be self-driven and manages time-pressured work but also enjoys contributing to part of a team
• be process driven and experienced in managing application assessments
• have a desire to learn about medicines, vaccines, and the general health sector in New Zealand
• be able to manage, monitor and juggle multiple priorities from a queue of applications
• be a strong communicator with excellent relationship management skills
• be customer focused with a sense of urgency and effective prioritisation skills
• be resilient when faced with challenging situations

About Pharmac Te Pātaka Whaioranga | Ētahi kōrero mō Te Pātaka Whaioranga

At Pharmac | Te Pātaka Whaioranga we endeavour to deliver the best health outcomes for all New Zealanders through investment in medicines and medical devices.

We are a close-knit whānau with around 190 staff. We take pride in what we do, we work hard, and have fun along the way.

Our values, Ngā uruatanga, ground our behaviour and guide our thinking:

Whakarongo - we listen with intent and empathy to understand

Tūhono - we connect with people, communities, the health system and each other

Wānanga - we draw on evidence and people's experiences to improve

Māia - we challenge ourselves

Kaitiakitanga - we safeguard wellbeing for New Zealanders, now and for the future

Joining Pharmac | Te Pātaka Whaioranga

We are a whānau centered organisation and understand the importance of maintaining a healthy work life balance. To support our staff and their whānau we offer:

• Five weeks annual leave
• Additional paid leave for our end of year close-down period
• An annual $500 hauora payment for eligible kaimahi
• Health Insurance corporate discount with Southern Cross
• Paid Parental Leave support in addition to minimum legislative requirements
• Flexible working - work from home up to two days per week.

At Pharmac | Te Pātaka Whaioranga we welcome all staff with a mihi whakatau during their first month. For Māori staff, we offer mihi whakatau on your first day, where your whānau and manuhiri are welcome to attend. As you come through our waharoa, you will be welcomed into our growing support network - Māori Caucus.

We strive to represent New Zealand Aotearoa and the diverse communities we serve. We are committed to championing workplace inclusion and acknowledge that in order to do their best work, we must foster an environment where people are comfortable to be themselves and work in a way that best suits their individual needs.

Who are you?  Ko wai koe?

In your application we invite you to share who you are, your personal values, your whakapapa, as well as your interests and motivations in applying for this role. We are interested to learn about your personal attributes, experiences and the diverse perspectives you could bring to the role and Pharmac. We acknowledge attributes may extend to having been gained outside of the workforce and encourage you to share these in your application.