Exchange Customer Engineer

Exchange Customer Engineer

Role Overview

We are seeking a highly experienced Microsoft Exchange Hybrid Engineer with strong enterprise-level expertise across Exchange Online, and Exchange On-Premises .

The candidate will be responsible for enterprise SharePoint architecture, administration, troubleshooting, migration and hybrid solutions, along with Exchange administration and hybrid messaging support.

Key Responsibilities

Exchange

• Administer and support Microsoft Exchange Server 2016/2019/SE and Exchange Online .
• Design, implement and maintain Exchange Hybrid environments.
• Configure and troubleshoot Hybrid Configuration Wizard (HCW) , hybrid mail flow and secure mail routing.
• Manage DAG, mailbox databases, transport services, connectors, certificates and virtual directories .
• Troubleshoot mail flow, Autodiscover, Outlook connectivity, mailbox access and authentication issues.
• Manage Exchange Online mailboxes, shared/resource mailboxes, distribution groups and Microsoft 365 Groups.
• Configure mail flow rules, retention, archiving and compliance policies .
• Support Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
• Support Exchange migrations between On-Premises and Exchange Online.
• Manage SPF, DKIM and DMARC configurations.
• Use PowerShell / Exchange Management Shell for administration and automation.

Required Technical Skills

Exchange

• Exchange Online
• Exchange Server 2016/2019/SE
• Exchange Hybrid
• Hybrid Configuration Wizard (HCW)
• Database Availability Groups (DAG)
• Mail Flow / SMTP
• Autodiscover
• Exchange Connectors
• Exchange Online Protection
• Microsoft Defender for Office 365
• SPF / DKIM / DMARC
• Exchange Migration
• PowerShell

Identity & Infrastructure

• Active Directory
• Microsoft Entra ID / Azure AD
• Azure AD Connect
• Hybrid Identity
• High Availability
• Disaster Recovery

Candidate Requirements

• 15–20 years of overall IT experience
• Solid Exchange Online and Exchange On-Premises experience
• Proven experience with Exchange Hybrid environments
• Active SC Security Clearance
• Excellent English communication skills
• Strong customer-facing, technical writing, presentation and training skills
• Experience working in enterprise/customer environments