Exchange Manager

The Exchange Manager is responsible for overseeing daily exchange operations, ensuring efficient transactions, regulatory compliance, effective risk management and excellent customer service.

Key Responsibilities:

• Manage and supervise daily exchange operations and transactions.
• Monitor trading activities, liquidity, settlements and reconciliations.
• Ensure compliance with applicable regulations, policies and procedures.
• Manage operational risks and resolve discrepancies promptly.
• Supervise staff, delegate responsibilities and monitor team performance.
• Prepare daily, weekly and monthly operational performance reports.
• Coordinate with finance, compliance, IT and external business partners.
• Monitor exchange rates, market trends and competitor activities, where applicable.
• Ensure accurate cash management and proper control of funds.
• Review and improve operational processes to enhance efficiency and reduce errors.
• Handle escalated customer complaints and resolve operational issues.
• Ensure proper documentation, record-keeping and audit readiness.
• Identify business development opportunities and support revenue growth.
• Monitor operational costs and ensure adherence to budgets.
• Implement internal controls to prevent fraud and minimize financial losses.
• Ensure staff follow company policies, procedures and service standards.
• Coordinate internal and external audits and implement recommended improvements.
• Support management in developing operational strategies and achieving business targets.

Qualifications and Experience :

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum 3–5 years of relevant industry experience.
• Strong leadership, analytical and communication skills.
• Knowledge of exchange operations, risk management, and regulatory compliance.

Pay: From AED15,000.00 per month

Application Question(s):

• what is your Notice Period?

Experience:

• Exchange Center : 3 years (Required)

Language:

• Hindi, Urdu (Preferred)

Work Location: In person