Exectuve - Sales & Customer Support

Company Description VG InterTech Solutions operates in the field of precision machined components produced from casting, forging, and bar stock, supported by strong engineering capabilities. The company works with a wide range of casting methods, including lost wax, green sand, no bake, shell mould, and pressure die casting for materials such as steel, cast iron, aluminum, and zinc. It also offers diverse surface treatments like zinc trivalent coatings, phosphating, hard chrome, QPQ, nitriding, ZnNi/ZnCo, powder coating, spray coating, and aluminum flake coating. Specialized processes such as grinding, burnishing, lapping, and buffing help ensure high-quality finishes and performance for components delivered to clients.

Role Description The Executive - Sales & Customer Support role is a full-time, on-site position based in Rajkot. The role involves managing customer inquiries, providing technical and commercial support, and ensuring timely responses to client requests. The executive will handle sales activities including lead follow-up, presenting product capabilities, preparing quotations, and coordinating order processing with internal teams. Day-to-day tasks include maintaining customer relationships, resolving service issues, updating CRM or sales records, and collaborating with production and quality teams to meet delivery and performance commitments. The executive may also assist in training customers on product features and support documentation required for ongoing business.

Qualifications

• Candidates should possess strong Communication and Customer Service skills for engaging with clients and managing inquiries effectively.
• Candidates should possess Sales and Sales Management skills for handling leads, negotiating, and supporting the sales cycle.
• Candidates should possess Training skills to guide customers or team members on product features, processes, and service standards.
• Candidates should ideally have knowledge of precision machining, castings, forgings, or industrial manufacturing environments.
• Candidates should have good organizational skills, attention to detail, and proficiency with basic office and CRM software.
• A diploma or degree in engineering, business, or a related field is preferred, along with prior experience in sales or customer support.