Executive - Account Management

Position Overview:

Overseeing the relationships of the company with its clients and obtaining and maintaining long term key customers by comprehending their requirements. Acting as a strategic partner and advisor to the client and discovering new opportunities to work together for mutual benefit.

Key Responsibility Areas

• Developing and sustaining solid relationship with key clients.
• Serving as a primary point of contact for all key client matters and working within the company to ensure deadlines for the client are met.
• Developing trust relationships with a portfolio of major clients by continuously proposing solutions that meet their objectives.
• Negotiating contracts with the client and establishing a timeline of performance.
• New Client Onboarding.
• Collaborating with the sales team and identifying business opportunities within the territory.
• Assisting the sales team in negotiating and closing the agreements.
• Serving as the link of communication between key customers and internal teams.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
• Liaising with senior management in the creation and determination of departmental strategies, financial requirements, and account management standards.
• Portal Training and Assistance / Client Meetings (Zoom / Phone / In Person)
• Preparing regular reports of progress and forecasts to internal stake holders and external stake holders using key account metrics
• Preparing various reports such as performance report, volume report, etc.
• Issue Log Custodian of Issue Log for effective working on drawbacks in operations.

Preferred candidate profile

• Masters / Bachelor’s Degree in Business Management – Preferably specialized in Sales & Marketing.
• Minimum 2-3 Years of experience in the same role.
• A quick learner, tech enthusiastic, excellent communicator, quick decision maker, self-starter, a leader to be led by an example.
• Experience in developing new businesses and managing existing business relationships.
• Ability to work under pressure, plan personal workload effectively and delegate.
• Must be a good negotiator.