Executive - Admin Operations Support

About the role

We are seeking a driven and organised Executive - Admin Operations Support to join our dynamic team at Zitron Fulfilment Sdn Bhd. This is a full-time position based in our Kuala Lumpur City Centre office. In this role, you will play a crucial part in supporting the Head of Remarketing Sales Operations.

What you'll be doing

• Monitor daily quotations and orders in the designated system.
• Prepare daily operational reports and maintain accurate and up-to-date records.
• Coordinate with Stores, Logistics, Dealers and Finance to ensure smooth order fulfilment.
• Coordinate with Finance on SKU creation and supplier ID creation in the inventory system.
• Follow up on store pick-up, delivery, warehouse verification and order completion in the designated system.
• Prepare, review and verify operational documents including Purchase Order(PO), Delivery Order(DO), Good Received Note(GRN) and pick up packing lists.
• Monitor and follow up on disputed, pending or incomplete orders and escalate issues to the direct superior for further guidance and resolution.
• Provide daily administrative and operational support including WhatsApp group coordination.
• Ensure all operational activities and documentation are completed accurately and within the required timelines.
• Support pricing reviews by comparing market pricing, dealer offers and internal benchmarks.
• Daily coordination on sales report, CN and sales invoice with internal finance and operations team.
• Track sales margin trends and identify deviations or pricing inefficiencies.
• Prepare and update weekly sales performance reports including revenue, GP and dealer participation rates.
• Track bid-to-sale conversion rates and highlight exceptions or underperforming models.
• Maintain accurate records of transaction data for audit and finance reconciliation.
• Collaborate with IT and functional teams to improve process automation and data accuracy.
• Support any project initiative, tracking dealer onboarding, utilization and credit allocation for smoother financing flow.

What we're looking for

• Diploma or Bachelor's degree in Business Administration, Logistics, commerce or related field.
• 2-3 years of experience in a sales operations, trading coordination or commercial support preferably in electronics, telco or B2B environment.
• Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)
• Attention to detail and a keen eye for accuracy
• Proactive problem-solving skills and the ability to work independently as well as part of a team