Executive, Air Export 空运客服/操作

该职位来源于猎聘 I. Roles and Responsibilities  Perform all tasks/activities strictly following company SOP in order to ensure effective workflow within team.  Coordinate with suppliers & operation team for shipment handling (customs formality, pick up/delivery, etc.).  Daily shipment tracking and information update, billing report preparation.  Customers complain and special issues handling.  Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. SOP, prompt response attitude, always seeking solutions or possibilities.  Inform supervisor/manager of any irregularities or problems that require assistance and to feedback to customers/overseas agents.  Ensure system data accuracy and timely billing / job costing.  Support Sales on local controlled business development.  Outstanding cleaning up. II. Education and Experience requirements  Bachelor’s degree or above.  Familiar with air freight import/export operation procedures.  More than 3-6 years related experiences, the background for global forwarder will be preferable. III. Job Skills, Personality and Competencies for this position  Good communication skill for both oral and written in English and Mandarin.  Good skill for PC and Microsoft office, especially for Excel, Word and PowerPoint.  Strong sense of responsibility, good team spirit.  Able to work in a diverse environment and cultures.  Able to work under pressure.