Executive - Air Freight Operations

About the role

In this role, you will manage the end-to-end Air Freight shipments for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. You will also take ownership of account success by delivering exceptional service and driving operational excellence.

Key responsibilities

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Ensure customer SOPs are maintained and adhered to

About you

• High school diploma or GED
• Minimum 1 year of experience in Air Freight Operations within International Freight Forwarding industry
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)
• Associate's or bachelor's degree from an accredited college or university (preferred)
• Knowledge or coursework in Supply Chain, Logistics, or International Business (preferred)
• Basic understanding of Quality Management (ISO 9001) (preferred)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily (preferred)
• Excellent written and oral communication skills (preferred)
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges (preferred)