Executive and Operations Assistant (BPO)

About the role

The Executive and Operations Assistant provides direct executive support to the CEO while assisting in the monitoring, coordination, and reporting of day-to-day BPO operations. The role serves as a key support function between the CEO and various departments, helping ensure that operational updates, reports, action items, and management directives are properly consolidated, communicated, monitored, and followed through.

Key responsibilities

• Manage the CEO's calendar, appointments, meetings, and daily schedule
• Organize and coordinate internal and external meetings, including client and management meetings
• Prepare presentations, reports, correspondence, meeting agendas, and minutes
• Monitor and prioritize communications, requests, and matters requiring the CEO's attention
• Track and follow up on action items, commitments, and deadlines assigned by the CEO
• Consolidate operational reports and updates from Operations, QA, Training, WFM, Recruitment, HR, IT, Finance, and other support departments
• Prepare daily, weekly, and monthly operational reports, dashboards, trackers, and executive summaries
• Monitor key operational metrics such as staffing, attendance, productivity, performance, service levels, and quality
• Coordinate with department heads and managers to validate operational data and obtain required updates
• Track directives and action items issued by the CEO and monitor their progress until completion

About you

• Bachelor's Degree in Business Administration, Management, Operations Management, Communications, Industrial Engineering, or any related field
• At least two (2) years of experience in executive assistance, operations coordination, project coordination, business administration, or a related role
• Excellent organizational, planning, and time-management skills
• Strong written and verbal communication skills
• Strong Excel/reporting and data organization skills
• Ability to prepare and interpret operational reports, dashboards, and KPIs
• Strong analytical and problem-solving abilities
• Highly detail-oriented and proactive
• Ability to handle confidential information with professionalism and discretion
• Proficient in Microsoft Office, particularly Excel and PowerPoint, Google Workspace, and collaboration platforms