Executive & Operations Secretary / Assistant

Job Title: Executive & Operations Secretary / Assistant

Location: Lai Chi Kok

Salary Range: HKD 20,000 – 24,000 / month (Commensurate with experience)

Work Pattern: 5-day work week, MonFri 96

About Us We are a fast-growing student accommodation management company undergoing digital transformation from traditional operations to SaaS-driven management. We are seeking a detail-oriented, proactive, and tech-savvy professional to join us as a key operational support to our leadership team.

Key Responsibilities

* Executive & Administrative Support: Comprehensive management of the Executive's business and personal/family schedules (including travel arrangements, personal appointments, and family logistics), coordinate meetings, handle document archiving, manage office supplies, and track task execution.

* Tenancy & Financial Documentation: Prepare lease agreements, handle tenancy stamping, and log payment records into the SaaS platform.

* Utilities & Compliance: Coordinate utility setup/transfers (water, electricity, gas), complete government forms, and draft official notices.

* Outsourced CS Supervision: Liaise with mainland outsourced customer service leads, handle escalated tenant complaints, audit CS quality, and maintain FAQs/SOPs.

* Operations & Process Optimization: Draft SOPs, leverage tech and AI tools to streamline workflows, and manage ad-hoc projects or team events.

Requirements

* Diploma or above with 2–3 years of executive secretarial or administrative experience.

* Fluent in Cantonese and Mandarin, with good English command and strong written Chinese skills.

* Proficient in MS Word, Excel, WeChat, and general SaaS systems; basic accounting knowledge is a plus.

* Familiarity with AI tools (e.g., ChatGPT, Copilot) to enhance work efficiency.

* Highly organized, proactive, and capable of multi-tasking under minimal supervision.

Preferred Qualifications

* Prior experience in property/tenancy management (lease stamping, utility setup).

* Proven track record in SOP writing or AI-driven workflow optimization.

Benefits

* 5-day work week & Bank Holidays

* Annual company trip

* Comprehensive on-the-job training & AI tools enablement

職位名稱：行政營運秘書 / 行政及營運助理 (Executive & Operations Assistant)

工作地點：荔枝角

月薪範圍：HK$20,000 – $24,000（視乎經驗而定）

工作時間：5天工作制，星期一至五9am~6pm

關於我們 我們是一家專注於學生宿舍管理的快速成長型公司，目前正積極推動數碼化轉型，由傳統模式升級至 SaaS 系統化管理。誠邀細心、主動且擅長流程優化的您加入，成為管理層的得力助手！

工作職責

* 行政與秘書支援：全面管理老闆工作及私人/家庭行程安排（包括商務與個人差旅、家庭事務及活動預約）、統籌會議與文件歸檔、訂購營運物資，並高效跟進各項任務進度。

* 租務與財務文書：準備及管理租賃合約、安排打釐印、上傳繳費紀錄至 SaaS 系統。

* 公共事業與政府申報：協助單位水電煤開戶/過戶/取消、填寫政府表格及起草公司通告。

* 外包客服督導：對接內地外包客服主管、處理租客升級投訴、抽查服務質素並維護 FAQ 及 SOP。

* 營運優化與專案執行：協助編寫部門 SOP、善用科技與 AI 工具優化工作流程，並統籌突發事務或團隊活動。

入職要求

* 大專或以上學歷，具 2–3 年行政或秘書相關工作經驗。

* 流利粵語、普通話及良好英語，具優秀的中文書寫及文件起草能力。

* 精通 MS Word、Excel、WeChat 操作，具備 SaaS 系統及基本會計概念。

* 熟悉 AI 工具（如 ChatGPT、Copilot 等）運用者優先。

* 細心有條理、做事主動、具備良好的溝通與多工處理能力。

加分條件

* 具物業管理或租務處理經驗（如打釐印、水電煤申請）。

* 具備編寫 SOP 或運用 AI 工具優化工作流程之實際經驗。

福利待遇

* 5 天工作制及銀行假期

* 每年員工旅行

* 在職培訓及 AI 工具應用支援

申請方法

請將履歷（註明期望薪酬及最早可入職日期）電郵至：[email protected]

面試時將設簡單實操測試，評估候選人的AI工具應用及文書處理能力。

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