Executive Assistant & Client Experience Manager

Job Title: Executive Assistant & Client Relations Coordinator

Industry: Astrology

About the Role

We are seeking an organized, professional, and detail-oriented Executive Assistant & Client Relations Coordinator to support the daily operations of an astrology practice and its educational programs.

The role involves appointment scheduling, client communication, administrative coordination, course enrollment support, and maintaining accurate client records. The ideal candidate should have strong communication skills, good organizational abilities, and proficiency in Google Workspace.

Key Responsibilities

1. Appointment & Client Coordination

• Manage appointment inquiries, scheduling, confirmations, and calendar updates.
• Coordinate client appointments and provide timely information regarding schedules and requirements.
• Maintain accurate client records and manage follow-up communications.
• Coordinate the preparation and dispatch of client-requested items, where applicable.

2. Course & Program Administration

• Respond to inquiries regarding workshops, masterclasses, and online courses.
• Assist with participant registration, enrollment records, and payment tracking.
• Schedule online sessions and coordinate Zoom links, reminders, and participant communications.
• Collect participant feedback and maintain testimonials with appropriate consent.

3. Communication & Administrative Support

• Draft and send professional communications through email, WhatsApp, and other approved channels.
• Coordinate birthday-related annual update communications and appointment reminders.
• Maintain trackers for client inquiries, pending responses, payments, and daily tasks.
• Prepare and organize presentations, documents, spreadsheets, and other administrative materials.

4. Records & Confidentiality

• Maintain organized digital records and ensure client information is handled confidentially.
• Support day-to-day administrative activities and identify opportunities to improve workflow efficiency.

Required Skills & Qualifications

• Strong written and spoken English communication skills.
• Proficiency in Google Workspace, including Gmail, Calendar, Docs, Sheets, Slides, Forms, and Drive.
• Good time management, attention to detail, and follow-up skills.
• Ability to manage multiple tasks and changing priorities.
• Professional, courteous, and empathetic communication style.
• Discretion when handling confidential client information.
• Willingness to learn new scheduling, communication, and client management tools.

Preferred Experience

Experience in executive assistance, client relations, customer service, hospitality, administrative operations, or online program coordination will be an advantage.

How to Apply

Interested candidates may email their updated CV along with a brief introduction highlighting relevant experience and availability.

Email: [email protected]

Contact: +91 78374 06500

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person