Executive Assistant & Client Success Manager (Marrakech)

We’re looking for a proactive, highly organized Executive Assistant to work directly with the founder of a fast-growing digital marketing agency. You will be the link between our clients, our team, and the founder, keeping everything moving smoothly.

What You'll Be Doing

1. Client Communication & Relationship Management

• Act as a primary point of contact for clients via WhatsApp, Slack, email, and video calls.

• Attend and lead client meetings, provide updates, and handle requests.

• Build strong relationships with clients and ensure a great experience.

• Communicate project progress, gather feedback, and manage expectations.

• Resolve day-to-day client issues without constant founder involvement.

2. Sales & Business Development

• Attend discovery calls and sales meetings with potential clients.

• Understand prospects' needs and confidently present our services.

• Follow up with leads, answer questions, and help close deals.

• Prepare and send proposals, coordinate onboarding, and manage sales follow-ups.

• Identify upselling opportunities within existing client accounts.

3. Project Management & Team Coordination

• Coordinate with our designers, developers, copywriters, video editors, and marketing specialists.

• Turn client requests and meeting discussions into actionable tasks.

• Assign responsibilities, set deadlines, and follow up on progress.

• Monitor ongoing projects and ensure deadlines are met.

• Keep team members accountable and proactively resolve bottlenecks.

• Review deliverables and ensure work meets client expectations before delivery.

4. Executive & Agency Operations

• Work closely with the founder to manage daily priorities.

• Organize meetings, schedules, follow-ups, and important communications.

• Maintain visibility into all active clients and projects.

• Improve internal workflows, communication, and processes.

• Anticipate problems and take initiative instead of waiting for instructions.

What We're Looking For

• Excellent spoken and written English is essential.

• Strong communication skills and confidence speaking with international clients.

• Experience in account management, project management, sales, or agency operations.

• Good understanding of digital marketing, sales funnels, paid advertising, websites, and CRM systems.

• Comfortable attending and eventually leading sales calls independently.

• Highly organized, proactive, reliable, and detail-oriented.

• Ability to manage multiple clients and projects simultaneously.

• Comfortable working with remote teams and digital collaboration tools.

• Strong problem-solving skills and ability to work independently.

Bonus Points

• Previous experience working at a digital marketing agency.

• Familiarity with GoHighLevel, ClickFunnels, Meta Ads, or Google Ads.

• Experience with Slack, ClickUp, Notion, or other project management tools.

• Background in sales, lead generation, or client acquisition.

• Experience managing creative and development teams.

Who Will Succeed in This Role?

Someone who:

• Takes initiative and ownership.

• Is comfortable talking to clients and making decisions.

• Doesn’t need constant reminders or supervision.

• Knows how to follow up and keep a team moving.

• Can handle challenging conversations professionally.

• Wants to grow into a leadership position within an ambitious agency.

How to Apply

Please submit your resume, a short introduction about your experience, and a 1 to 2-minute video introducing yourself in English.

In your application, tell us about a time you managed a client relationship, coordinated a team, or handled a challenging business situation.

Job Type: Full-time

Pay: 5,000.00DH per month

Work Location: In person