Executive Assistant & Customer Coordinator

About the role

This is an Executive Assistant and Customer Coordinator role working closely with management at Maru Cat Academy. You will manage the complete customer onboarding and coordination process, from initial inquiry through to enrollment, while supporting data analysis and executive administrative tasks.

Key responsibilities

• Respond to customer inquiries about Academy courses via chat, screening for genuine interest and target fit
• Conduct phone follow-ups with interested customers to gather information on goals, budget, and desired start dates
• Schedule consultation calls between management and qualified leads
• Process quotations, track payments, and update sales status consistently after management closes sales
• Maintain and manage student enrollment records
• Learn basic cat grooming and customer care processes directly from management
• Work closely with management to meet with customers, alumni, and current students
• Coordinate with former and current students to communicate news, promotions, and Academy activities
• Maintain long-term relationships with the existing customer base
• Input and organize customer data systematically, summarizing into reports for management decision-making
• Analyze customer and sales data to identify business strengths and weaknesses across different periods
• Propose ideas and insights from data analysis to support business development
• Create presentation slides from data analysis results for management review
• Prepare company overview and customer presentation slides
• Manage management's personal schedule and appointments
• Provide reminders for schedules and follow-up tasks
• Prepare relevant documents in advance
• Travel off-site with management on occasion

About you

• Excellent communication skills with a friendly, trustworthy tone in both chat and phone interactions
• Detail-oriented with discipline in task follow-up and data accuracy
• Basic data analysis skills with ability to summarize information clearly
• Proficient in presentation software such as PowerPoint or Canva
• Quick-thinking, willing to learn and continuously develop
• Able to work closely with management and flexible with working hours when needed
• Strong document management, scheduling, and multi-department coordination skills
• No extensive sales closing experience required; this role emphasizes screening and coordination rather than closing deals
• Able to drive a car (considered a plus)
• Pet lover or interested in learning the pet business (considered an advantage)
• Previous experience as an executive assistant, management assistant, or in customer support (considered a plus)

About us

Maru Cat Academy is a specialized premium cat grooming business school founded on the real-world experience of Maru Cat Grooming Specialist, which has served over 6,000 cases. We develop entrepreneurs into owners of premium cat grooming businesses using our unique Genetic Grooming Science system.

Benefits

• Monthly salary 20,000-30,000 baht
• Opportunity to learn the business end-to-end directly from management, including sales, business analysis, customer care, and cat grooming business
• Grow alongside an expanding business
• Friendly work environment with close relationship to management