Executive Assistant

PhoenixDX is a digital transformation and software delivery partner helping organisations achieve meaningful business outcomes through modern platforms, structured delivery and trusted advisory capability.

We are looking for an exceptional Executive Assistant who can operate as far more than a traditional EA. This person will work closely with senior leadership, helping bring structure, clarity and momentum to priorities across the business.

The ideal candidate will combine strong executive support capability with the analytical mindset of a Business Analyst — someone who naturally investigates, connects the dots, challenges assumptions and helps drive work through to a meaningful outcome.

What you will be doing...

This is a high-trust role for someone who is comfortable operating close to senior leadership and across multiple areas of the business.

You will help manage priorities, information, decisions and follow-through. At times you will act as a fact-finder, sounding board, coordinator, problem solver and trusted partner.

You will need to understand what is happening beneath the surface, identify what matters, ask the right questions and ensure commitments turn into action.

This role would suit someone with previous experience in executive support, business analysis, project coordination, consulting operations or a similar role requiring strong judgement and stakeholder management.

What You’ll Do

• Partner closely with senior leadership to manage priorities, actions and key business initiatives.
• Gather, validate and synthesise information to support effective decision-making.
• Investigate issues, identify gaps and ensure leaders have the facts and context they need.
• Track important actions, decisions and commitments and drive them through to completion.
• Bring structure to ambiguous or complex situations.
• Prepare meeting briefs, summaries, presentations, reports and decision materials.
• Coordinate across internal teams and external stakeholders to keep initiatives moving.
• Anticipate potential issues, dependencies and roadblocks before they become problems.
• Ask thoughtful and sometimes challenging questions when greater clarity is required.
• Hold people respectfully accountable for agreed actions and timelines.
• Manage sensitive and confidential matters with discretion and sound judgement.
• Act as a trusted communication bridge between leadership and the wider organisation.
• Support special projects and business initiatives where strong ownership and follow-through are required.

Who you are...

You are someone with maturity, composure and strong personal judgement.

You are naturally curious and analytical. When presented with incomplete information, you instinctively investigate, ask questions and work to understand the full picture rather than simply accepting information at face value.

You are also highly emotionally intelligent. You understand people, recognise different perspectives and know how to communicate effectively across personalities and levels of seniority.

You bring:

• Strong critical thinking and fact-finding capability.
• A Business Analyst or analytical problem-solving mindset.
• Excellent written and verbal communication skills.
• High levels of personal responsibility and accountability.
• The ability to drive significant outcomes without needing constant direction.
• Strong organisational skills and attention to detail.
• Confidence working with senior and demanding stakeholders.
• The ability to remain patient, steady and composed under pressure.
• Resilience and the ability to receive direct feedback without becoming defensive.
• Strong interpersonal awareness and empathy.
• The judgement to know when to challenge, when to listen and when to act.
• A high level of discretion and integrity.
• The ability to influence and lead through trust rather than authority.