Executive Assistant

The Opportunity The Executive Assistant to the General Manager provides high-level executive, governance, communication, and business coordination support to the General Manager of Bulgaria. Acting as a trusted partner and central point of coordination, the role helps ensure that the General Manager’s time, decisions, priorities, and stakeholder engagements are managed effectively. The position requires sound judgement, discretion, proactive follow-through, and the ability to operate confidently with senior internal and external stakeholders.

Key Responsibilities

• Executive support and prioritization: Manage the General Manager’s complex calendar, appointments, correspondence, travel, itineraries, and expenses, ensuring that time and commitments align with business priorities.
• Information and access management: Serve as a professional first point of contact for internal and external stakeholders; assess urgency, coordinate responses, and escalate matters requiring the General Manager’s attention.
• Executive governance: Coordinate Executive Business Committee, leadership, and management meetings, including annual cadence, agendas, pre-reads, presentations, participant arrangements, and timely distribution of materials.
• Meeting records and follow-through: Prepare accurate minutes and decision records, coordinate their review and finalization, maintain action logs, and follow up with owners to ensure agreed actions are completed by deadline.
• Business priority coordination: Track the General Manager’s key priorities, leadership commitments, and cross-functional initiatives; identify delays or dependencies and raise risks early.
• Executive communications: Draft and quality-check correspondence, internal announcements, briefing notes, presentations, reports, and talking points on behalf of the General Manager, ensuring appropriate tone, accuracy, and confidentiality.
• Research and analysis: Gather, validate, and synthesize information from local and designated-market stakeholders into concise reports, dashboards, and decision-ready materials.
• Stakeholder partnership: Build effective working relationships with the Bulgaria leadership team, regional leaders, employees, external partners, vendors, and senior visitors.
• Events and visits: Coordinate company meetings, leadership events, employee events, and senior visits, balancing stakeholder requirements, operational quality, budget, and compliance expectations.
• Vendor and budget coordination: Partner with Procurement and relevant stakeholders to manage event vendors, annual event spend, purchase and expense documentation, and cost-effective delivery.
• Compliance administration: Maintain accurate records for gifts, entertainment, travel, events, and other assigned activities in line with legal, compliance, data-protection, and internal control requirements.
• Independent judgement: Resolve routine operational matters within agreed authority, protect the General Manager’s time, and escalate sensitive, material, or high-risk matters promptly.
• Special projects: Coordinate or lead assigned projects and ad hoc priorities with a structured, accountable, and results-oriented approach.

Required Qualifications

• Education: Bachelor’s degree in business administration, management, communications, or a related field; an equivalent combination of education and relevant experience may be considered.
• Experience: Typically 3–5 years of experience providing executive-level support to a General Manager, Country Manager, senior executive, or leadership team, preferably in an international or regulated organization.
• Languages: Fluent written and spoken Bulgarian and English, with the ability to prepare clear, professional, executive-level communications.
• Technical skills: Advanced proficiency in Microsoft Outlook, Word, PowerPoint, Excel, and Teams, including the preparation of polished presentations, reports, and meeting materials.
• AI skills: Practical knowledge of AI-powered productivity tools, particularly Microsoft Copilot, with the ability to write effective prompts and use AI responsibly to draft and refine communications, summarize meetings and documents, prepare executive briefings, and streamline routine workflows. Able to critically review AI-generated outputs for accuracy, confidentiality, appropriate tone, and compliance with company policies.
• Executive support expertise: Demonstrated experience managing complex calendars, senior meetings, travel, events, expenses, confidential documentation, and competing priorities.
• Business knowledge: Strong understanding of executive-office practices, governance routines, and the Bulgarian business environment.
• Availability: Flexibility to support occasional urgent priorities, leadership events, or business requirements outside standard working hours.

Key Competencies

• Discretion and integrity: Handles sensitive information with the highest level of confidentiality and professional judgement.
• Business judgement: Understands priorities, distinguishes urgent from important matters, and makes sound decisions within agreed authority.
• Anticipation and ownership: Identifies needs early, acts without unnecessary direction, and follows commitments through to completion.
• Executive communication: Communicates with clarity, diplomacy, accuracy, and confidence across organizational levels.
• Stakeholder management: Builds trust and maintains productive relationships with senior leaders, colleagues, and external partners.
• Planning and prioritization: Manages competing deadlines and complex logistics while maintaining quality and attention to detail.
• Adaptability and resilience: Remains composed, responsive, and solution-focused in a fast-paced and changing environment.

Preferred Qualifications

• Driving license
• Ability to build and maintain strong relationships with internal and external stakeholders
• Ability to work in a fast-paced environment while maintaining professionalism and confidentiality at all times.

The expected salary range for this position is 17500-19500 Euros gross annually. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!