Executive Assistant

Job highlights

• Supervises the work of the Executive Office staff (Receptionist,Office boy,Drivers) .

• Maintain a high level of knowledge which affects the Guest experience . .

• Reports directly to and communicates with the Chairman on all administrative matters

• Maintains the utmost confidentiality and discretion when handling business affairs

• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate

• Supervises the work of the Executive Office staff (Receptionist, Office boy, Drivers)

• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.

• Distribution of memos, letters and other information etc.

• Arranging internal / external appointments

• Handling reservation as requested

• Translating incoming letters, documents, articles by request

• Provides pertinent information on socio-political matters

• Storing and keeping all confidential information

• Preparing monthly operational results for meetings with other hotels

• Taking minutes of Department Heads /Ex.Com meeting as requested

• Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:

• Being attentive to Guests

• Accurately and promptly fulfilling Guests requests

• Anticipate Guests needs

• Maintain a high level of knowledge which affects the Guest experience

• Demonstrating a service attitude

• Taking appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the Real Estate industry and extend these service attributes to all internal customers

• Health, Safety and Security

• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

• Familiarise yourself with emergency and evacuation procedures

• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

• Financial Management

• Under the assistance of the Chief Financial Officer co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure

• On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results

• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

• General

• Comply with the Company s Corporate Code of Conduct

• Familiarise yourself with the company values and model desired behaviours

• Perform tasks as directed by the Management in pursuit of the achievement of business goals