Executive Assistant / Customer Service Coordinator

Part-Time to Start — 5–10 Hours/Week | Remote | Opportunity to Grow into Full-Time

We are looking for a reliable, organized and personable Executive Assistant / Customer Service Coordinator to join our growing company.

This is a remote position to start, approximately 5–10 hours per week, with the potential to grow into a full-time position as the business continues to expand.

The role will focus primarily on customer service, executive assistance and administrative support, with some marketing and basic technology responsibilities.

Preference will be given to candidates located in the BC Lower Mainland, as there will be in-person meetings approximately once a month. However, we will consider qualified candidates located elsewhere in BC or outside the area.

What You'll Be Doing

· Responding to customer inquiries by email and phone

· Providing friendly, professional customer service and follow-up

· Helping manage customer requests, information and ongoing communications

· Supporting the owner/executive with scheduling, follow-ups and day-to-day organization

· Preparing documents, emails, spreadsheets and other administrative materials

· Following up with clients, prospects and business contacts

· Helping coordinate projects and keeping tasks moving forward

· Assisting with basic marketing activities, social media and online content

· Updating information on websites and other online platforms

· Helping with simple technology-related tasks and troubleshooting

· Learning our systems and helping improve day-to-day workflows

· Taking on additional responsibilities as the role and company grow

What We're Looking For

We're looking for someone who is:

· Organized, dependable and detail-oriented

· Friendly, professional and comfortable communicating with customers

· A good writer with strong English communication skills

· Comfortable making phone calls and responding to emails

· Able to work independently and follow through on tasks

· Comfortable learning new software and online systems

· Basic computer and technology knowledge is an asset

· Familiar with Microsoft Office, Google Workspace or similar tools

· Social media and basic marketing experience is an asset

· A quick learner who isn't afraid to figure things out

· Flexible and willing to take on different responsibilities as the company grows

The Opportunity

This is more than a short-term part-time position. We are looking for someone who can grow with the company and eventually take on a larger role.

The position will begin at approximately 5–10 hours per week, with flexibility around scheduling. As responsibilities and business needs increase, the goal is to develop the position into a full-time role with greater responsibility and involvement across customer service, executive support, administration, technology and marketing.

If you're someone who enjoys working with people, staying organized, solving problems and being involved in a growing business, we'd like to hear from you.

Please send your resume along with a brief introduction about yourself and why you think this role would be a good fit.

Pay: $22.00-$26.00 per hour

Expected hours: 5.0 – 10.0 per week

Work Location: Hybrid remote in Vancouver, BC