Executive Assistant Manager

The Executive Assistant Manager supports the General Manager in leading all hotel operations, ensuring high service standards, strong financial performance, and efficient departmental coordination. This role acts as the second-in-command of the hotel, driving daily performance, guest satisfaction, and team excellence.

Responsibilities

• Assist the General Manager in overseeing all hotel departments
• Ensure smooth daily operations and quick resolution of issues
• Monitor service quality, guest experience, and operational standards
• Lead departmental meetings and briefings
• Handle VIP guests, complaints, and special situations
• Ensure consistent delivery of brand and service standards
• Support hiring, training, and performance management of staff
• Coach and develop department heads
• Monitor daily revenue, expenses, and payroll
• Support budgeting, forecasting, and cost control
• Ensure compliance with health, safety, and legal requirements
• Support audits, inspections, and risk management programs
• Prepare operational and performance reports for the General Manager
• Act as the General Manager in their absence
• Coordinate between departments and head office

Desired Candidate Profile

• Bachelor s degree in Hospitality Management
• Experience: 3 5 years
• Bachelor s degree in Hospitality Management, Business, or related field
• Minimum 7 10 years in hotel operations
• At least 3 5 years in a senior management or department head role
• Strong leadership and organizational skills
• Excellent guest service and communication
• Financial and operational understanding
• Ability to lead under pressure
• Strategic thinking with hands-on execution