Executive Assistant Manager

About the role

The Executive Assistant Manager (EAM) is the second-in-command to the General Manager, supporting the overall leadership and performance of the hotel. This is a senior hotel operations position with responsibility across Rooms, Front Office, Housekeeping, F&B, Guest Experience, Events, Commercial Operations, and other hotel departments. The EAM acts as the GM's key operational partner and assumes leadership of the hotel in the GM's absence.

Key responsibilities

• Support the General Manager in the overall management and strategic direction of the hotel
• Take responsibility for the day-to-day operation of the property and ensure all departments operate efficiently and consistently
• Act as the senior operational leader and coordinate Front Office, Housekeeping, F&B, Events, Guest Experience, Engineering, Security, and other operational functions
• Ensure hotel policies, brand standards, SOPs, and service standards are consistently implemented
• Conduct regular operational inspections and identify opportunities for improvement
• Work closely with Department Heads to establish operational priorities, targets, and action plans
• Monitor departmental performance and ensure accountability against agreed KPIs
• Maintain a highly visible presence throughout the hotel and engage directly with guests
• Partner with the General Manager and Commercial teams to drive hotel revenue and profitability
• Support the GM in achieving hotel financial targets and profitability objectives

About you

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Tourism, or a related field
• 8–12+ years of progressive hotel management experience, preferably within international, upscale, lifestyle, boutique, or resort properties
• Previous experience as Executive Assistant Manager, Assistant General Manager, Hotel Manager, Operations Manager, Director of Operations, or Rooms Division Manager with broad operational exposure
• Demonstrated experience managing multiple hotel departments and working directly with a General Manager
• Strong understanding of hotel operations, Rooms Division, F&B, Guest Experience, Events, and commercial performance
• Proven experience managing Department Heads and multicultural teams
• Strong understanding of P&L, budgeting, forecasting, cost control, revenue, and hotel KPIs
• Strong English communication and presentation skills
• Excellent leadership, decision-making, problem-solving, and stakeholder-management skills
• Flexible to work operational hours, weekends, public holidays, and support the hotel during high-demand periods