Executive Assistant (Operations, Customer Service, Excel) – Southeast ~

About the role

This is a 1-year contract role (extendable/convertible) with a leading utilities group. You will serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. You will be based in the Kallang Sector and may be required to attend to issues at site in Tengah if necessary. Working hours are 08:30am–6:00pm Monday to Friday, with flexibility to work beyond 6pm and during weekends when necessary during peak periods.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps) and MS Office applications (eg Excel)
• Generate regular reports and updates to support operational planning and stakeholder decision-making
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency
• Attend to issues at site if necessary

About you

• Diploma qualification
• Prior experience in stakeholder management, customer service, operations coordination, or a related role
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization
• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner
• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making
• Self-motivated, adaptable, and able to work independently while managing competing priorities
• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability

Contact number: [8189 1194](tel:8189 1194)

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