Executive Assistant | CA (SA)

Ambitious and dynamic CA(SA) who is ready to pivot from the audit industry and step into an exciting role within our rapidly growing corporate environment. This is your opportunity to play a key role in shaping and optimising our business operations and procedures, driving efficiency and innovation.

Reporting directly to our Chief Operating Officer, this position is perfect for a detail-oriented, proactive professional who thrives on making a meaningful impact. If you’re passionate about growth and excellence, our forward-thinking environment is the right place for you. No previous experience in an insurance industry is required.

Main responsibilities

• Data Modelling and Review
• Operational Reporting and Performance Evaluation
• Systems and Process Reviews:
• Audit and document findings
• Propose optimisations to embed permanent value
• Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to various functions within the business:

Marketing:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

Sales:

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

Collections & Retentions:

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retentions issues
• Review risk management framework to effectively shape the portfolio

Claims:

• Data and correlation modelling for investigation process
• Optimise processes impacting turnaround time and task efficiency
• Cost allocation and review
• Correspondence review to ensure alignment to the agreed processes
• Audit of the vehicle assessment and repair process
• Key relationship audits
• Gap analysis and proposals on to how effectively eliminate lost opportunities

IT, Data Science & System Development:

• Exposure to resource management and allocation to priority projects

Finance:

• Cost center management
• Budget allocation and monitoring of spend

Client Service:

• Improve client engagement
• Review communication framework with automated correspondence and drive the use of self-service portals
• Ensure interdepartmental alignment for efficient and professional service to our clients
• Exposure to external regulatory requirements and compliance

Minimum requirements