Executive Assistant – Refund Operations (Excel, Entry Level) Geylang Bahru ~

About the role

This is a 6-month contract role (extendable/convertible) with a leading utilities group, based in the Kallang sector. You will be responsible for the end-to-end refund operations, managing customer communications, coordinating with third-party service providers and internal teams, and driving the closure of the refund programme.

Key responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances at the end of the exercise
• Support ad hoc business, operational and administrative activities as required

About you

• Diploma in Business Administration, Operations Management, or a related discipline
• Strong attention to detail and accuracy when handling data
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
• Good interpersonal and communication skills with the ability to work effectively at all levels
• Proactive, responsible, and a strong team player with a positive work attitude
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
• Effective verbal and written communication skills
• Ability to work independently and meet tight operational timelines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: [8189 1194](tel:8189 1194)

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