Executive Assistant (Reporting to COO)

Working Days: Monday to Friday
Working Hours: 1:00 PM – 9:30 PM
Location: Block D, CBR Town, Phase 1
Work Arrangement: In Person

Job Overview

We are seeking a highly organised, proactive and professional Executive Assistant to the Chief Operating Officer (COO) to provide executive, administrative and operational support within a fast-paced business environment.

This is a varied and hands-on position combining executive assistance, diary and meeting management, operational coordination, Control Room and Helpdesk support, customer service, reporting and professional social media management.

The successful candidate will work closely with the COO and wider Operations team, helping to manage priorities, coordinate activities, maintain accurate reporting and ensure effective communication across the business.

Key ResponsibilitiesExecutive & Diary Management

• Manage the COO’s diary, including meetings, appointments, calls and business events.
• Coordinate and prioritise internal and external meeting requests.
• Organise meetings and prepare agendas, briefing notes and supporting documents.
• Record meeting minutes, decisions and action points and follow up on outstanding actions.
• Act as a professional point of contact between the COO and internal and external stakeholders.
• Prepare professional correspondence, reports, presentations and other business documentation.
• Monitor deadlines, commitments and follow-up activities on behalf of the COO.
• Handle confidential and commercially sensitive information with discretion and professionalism.

Operations & Control Room Support

• Provide day-to-day administrative and coordination support to the Operations team.
• Support daily Control Room and Helpdesk activities as directed by the Helpdesk Manager.
• Monitor and escalate incidents, occurrences, staffing matters and operational concerns to the appropriate manager.
• Generate and distribute daily operational and management reports.
• Respond professionally to operational queries from employees, clients and other stakeholders.
• Provide front-desk and out-of-hours administrative support where required.
• Assist the Helpdesk Manager and Operations team with projects, process improvements and operational initiatives.
• Maintain accurate records of operational activities, incidents and actions.

Social Media & Professional Profile Management

• Manage and maintain the COO’s professional social media presence, particularly LinkedIn.
• Draft, schedule and publish professional content aligned with business and company objectives.
• Monitor messages, comments and engagement and coordinate appropriate responses.
• Research relevant industry news, trends and topics for potential content.
• Liaise with internal teams to gather business updates, achievements, events and other content.
• Support wider company marketing and communication activities where required.

Administration & Reporting

• Prepare daily, weekly, monthly and ad hoc reports for management.
• Maintain accurate files, trackers, records and operational documentation.
• Monitor deadlines, outstanding actions and business priorities.
• Conduct research and gather information to support management decision-making.
• Assist with business projects, meetings, presentations and company initiatives.
• Maintain effective communication between departments and follow up on agreed actions.
• Undertake other reasonable duties as required by the COO or senior management.

Required Skills & Experience

• Previous experience in Executive Assistance, Administration, Operations, Helpdesk, Customer Service, Office Coordination or a similar role.
• Excellent written and spoken English communication skills.
• Strong organisational, diary management and time-management skills.
• Confidence communicating with senior management, clients, employees and external stakeholders.
• Strong attention to detail and ability to maintain accurate records.
• Good working knowledge of Microsoft Office, particularly Word, Excel, PowerPoint and Outlook.
• Ability to prepare professional reports, correspondence and presentations.
• Good understanding of LinkedIn and professional social media management.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to handle confidential and sensitive information appropriately.
• Strong follow-up skills and a proactive approach to completing tasks.

Desirable Skills & Experience

• Bachelor’s degree in Business Administration, Management, Communications or a related discipline.
• Previous experience supporting a COO, Director, CEO or other senior executive.
• Experience working within an Operations, Control Room, Helpdesk or service-based environment.
• Experience preparing management reports and maintaining operational trackers.
• Experience managing a senior executive’s LinkedIn or professional online presence.
• Experience working with UK-based or international teams would be advantageous.

Pay: From Rs50,000.00 per month

Work Location: In person