Executive Assistant Team Lead

We?re on the lookout for an experienced Executive Assistant Team Lead who thrives in coaching, mentoring, and developing high-performing support teams. This is your opportunity to step into a leadership role with real impact?helping agents grow while ensuring excellent customer experiences for our clients. As an Executive Assistant Team Lead, you will be responsible for overseeing a team of remote Executive Assistants, ensuring they consistently meet performance standards and deliver exceptional support. You?ll lead through coaching, driving performance, strategic execution, and client-account health. This role is ideal for someone who is people-focused, data-driven, and passionate about building healthy, high-performing teams in a fast-paced E-commerce environment.

Responsibilities

• Lead, coach, and manage an assigned roster of Executive Assistants using the ALIGN-R framework and root-cause analysis (RCA) to drive performance, strategic execution, and client account health
• Serve as the first point of escalation for client concerns, advising clients on delegation practices while managing roster health and churn risks.
• Monitor activity rates and billable hours via Hubstaff to ensure payroll accuracy, audit readiness, and accurate client billing.
• Partner with HR to handle performance management, accountability actions, and policy compliance documentation.

Ideal Skills

• Direct EA Leadership Experience,  minimum of 2-3 years of explicitly managing remote Executive Assistants / Executive Virtual Assistants in a BPO, agency, or remote staffing setup. (General Customer Support or Technical Support TL experience will not qualify.)
• Day-1 Subject Matter Expertise (SME): Comprehensive knowledge of EA workflows (complex calendar management, inbox zero, executive travel, async task management) to coach and evaluate EAs without requiring functional training.
• US Stakeholder & Client Management: Proven experience directly interfacing with US-based founders, executives, and clients -specifically in conducting delegation coaching, resolving escalations, and managing account retention.
• Hubstaff & Billable Payroll Mastery: Demonstrated experience auditing activity metrics, managing billable client hours, and verifying time tracking via Hubstaff (or equivalent) in a billable services setup.
• Graveyard / US Shift Readiness: Fully available and equipped to work US night-shift hours from Day 1.

Qualifications

Technical Requirements

• Internet
• DSL, Cable, or Fiber connection (LAN required) ? 35 Mbps minimum
• Backup internet connection ? 15 Mbps minimum
• Hardware
• Laptop/Desktop with Core i5 or Ryzen 5, 8GB RAM minimum
• Desktop or Laptop PC only (no tablets or smartphones)

Power

• Reliable power source with minimal outages
• Backup power source highly recommended
• Backup work location required during power interruptions

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.