Executive Assistant - Team Lead

Job Expectations:

• Position Type: Experienced - Lead/Supervisor
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Flexible Hybrid (2-3x onsite per week) - Ortigas, Pasig
• Work Schedule: Weekdays; Mid Shift
• Industry: Global Accounting Firm

About the Job:

We are looking for an Executive Support Team Leader to join our client's team and oversee a team of executive support professionals. In this role, you will manage day-to-day support operations, monitor team performance, and ensure quality service delivery to stakeholders. You will also handle coaching, work allocation, escalations, and support process improvements.

Key Responsibilities:

• Manage a team of approximately 15–18 executive support professionals.
• Oversee day-to-day executive support operations and service delivery.
• Monitor team performance, KPIs, and service level targets.
• Provide coaching, mentoring, and regular feedback to team members.
• Manage work allocation and ensure resources are properly assigned.
• Handle escalations and resolve complex support issues.
• Provide direct support and coordination with stakeholders.
• Ensure consistent and high-quality executive support across the team.
• Identify opportunities to improve processes and service efficiency.
• Prepare and communicate team performance updates and reports.
• Support the implementation of new processes and initiatives.
• Ensure compliance with company policies and service standards.

Qualifications:

• Bachelor's Degree required.

• At least 5 years of relevant executive support (VA/EA) or administrative experience.

• At least 2 years of people management experience.

• Experience managing or leading an executive support or administrative team.

• Strong experience in executive or administrative support.

• Experience handling KPIs, coaching, work allocation, and escalations.

• Strong stakeholder management and communication skills.

• Excellent written and verbal communication skills in English.

• Strong organizational and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Amenable to working on a mid-shift schedule (UK hours).

• Can start immediately, if possible.

Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.

Pay: Php70,000.00 - Php80,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Work from home

Application Question(s):

• What is your asking salary for this role?
• What is your current salary?
• Notice Period/Availability to Start
• Could you please share a short summary of your work experience that highlights your qualifications and demonstrates why you're a great fit for this role?
• Are you willing to work in a hybrid setup in Ortigas, Pasig on a mid-shift?

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Pasig