Executive Assistant to Founder

Company: RLS Retail Private Limited (SeekhoBecho.com)
Location: Udyog Vihar, Phase 4, Gurugram, Haryana (Work from Office)
Job Type: Full-time
Office Timings: Monday to Saturday, 9:00 AM to 7:00 PM
Experience: 1–3 years as Executive Assistant / Client Coordinator / Customer Relations
Salary: ₹20,000 – ₹25,000 per month (based on experience)

About Us

SeekhoBecho.com is an e-commerce enablement platform that helps sellers and entrepreneurs start and grow their online business on marketplaces and their own websites. We are a fast-growing team, and we are looking for a sharp, reliable and well-spoken Executive Assistant to work directly with our Founder.

Role Overview

You will be the Founder’s right hand and the first point of contact for important clients and stakeholders. This role covers managing the Founder’s schedule and meetings, handling client communication and resolving client concerns and disputes quickly and professionally.

Key Responsibilities

Founder Support & Meetings

• Manage the Founder’s calendar, appointments and daily schedule
• Arrange, coordinate and conduct meetings (in-person, phone and online) with clients, partners and team members
• Prepare meeting agendas, take minutes and follow up on action points
• Track the Founder’s tasks, priorities and deadlines, and ensure timely completion
• Handle confidential information with discretion

Client Communication

• Respond to client queries over email, WhatsApp and calls in a timely and professional manner
• Coordinate with internal teams (sales, marketing, tech, accounts) to get accurate answers for clients
• Maintain client records, follow-ups and communication logs
• Share regular updates with clients on their requests and progress

Dispute & Escalation Handling

• Handle client complaints, disputes and escalations from start to resolution
• Understand the issue, coordinate with the concerned team and find a fair solution
• Escalate critical matters to the Founder with complete facts and a suggested solution
• Document every dispute, its resolution and learnings to prevent repeat issues

General Coordination

• Prepare reports, presentations and summaries for the Founder
• Coordinate with various departments to ensure smooth day-to-day operations
• Support any other tasks assigned by the Founder

Requirements

• Graduate in any stream (Bachelor’s degree is mandatory)
• Excellent communication skills in English and Hindi (spoken and written)
• Professional email and WhatsApp business communication
• Strong problem-solving and conflict-resolution skills
• Good time management and the ability to multitask under pressure
• Proficiency in MS Office / Google Workspace (Docs, Sheets, Calendar, Meet)
• Confident, polite, presentable and trustworthy
• Ability to maintain confidentiality
• Comfortable working Monday to Saturday, 9:00 AM to 7:00 PM

Good to Have

• Prior experience as an Executive Assistant, Personal Assistant, Front Office Executive or Client Relations Executive
• Experience in a startup, e-commerce or digital services company
• Basic knowledge of CRM tools

What We Offer

• Direct exposure to the Founder and leadership team
• Opportunity to learn how a fast-growing startup is run
• Learning-oriented work culture with growth opportunities
• Performance-based growth

How to Apply
Click “Apply” on Indeed and share your updated resume.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person