Executive Business Development

Position Overview

The Commercial and Customer Account Executive manages day-to-day commercial activities for assigned customers and programs. The role covers customer communication, quotations, contract review, customer purchase orders, commercial changes and coordination with internal departments.

Responsibilities:

• Support achievement of annual sales, revenue, order intake and business development targets.
• Maintain professional relationships with customers, suppliers, partners and relevant external stakeholders.
• Support RFQ, RFI, quotation, tender and proposal activities according to assigned responsibilities.
• Coordinate with Engineering, Quality, Production, Planning, Supply Chain, Finance and other departments to meet customer and commercial requirements.
• Ensure commercial activities comply with customer requirements, contractual requirements, SMEA procedures and applicable aerospace requirements.
• Protect SMEA's commercial interests, including pricing, margins, payment terms, intellectual property, confidentiality and contractual obligations.
• Maintain accurate commercial records, correspondence, quotations, purchase orders, contracts and supporting documentation.
• Monitor customer requirements, delivery commitments, commercial issues, risks and changes that may affect SMEA.
• Escalate significant commercial, contractual, delivery, quality, financial or customer issues to management.
• Support departmental KPI monitoring, reporting, audits, management reviews and continuous improvement activities.
• Support customer visits, meetings, exhibitions, presentations, market intelligence and company promotional activities when required.
• Provide backup support for team members during leave, absence, workload peaks or urgent customer requirements.
• Perform other Commercial and Business Development duties assigned by the Head of Department or Management.

✅ Requirements:

• Bachelor's degree or Diploma in Engineering, Business, Manufacturing, Aerospace or a related discipline, appropriate to the position.
• Relevant experience in commercial, business development, customer account management, contract, sales administration or aerospace manufacturing appropriate to the role.
• Good understanding of aerospace manufacturing and customer requirements relevant to assigned responsibilities.
• Good communication, coordination, analytical and problem-solving skills.
• Computer literacy, including Microsoft Excel, PowerPoint and Word.
• Ability to manage multiple priorities and meet customer and internal deadlines.

Job Type: Full-time

Pay: RM2,500.00 - RM3,800.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person