EXECUTIVE, BUSINESS OFFICE

Key Responsibilities :

1. Staff and Operational Management

• Standard of appearance and hygiene with a clean, pressed uniform and visible name tag.

• Ensure cleanliness and high hygiene standards throughout all service areas.

• Prepare and manage the monthly duty roster to ensure sufficient staffing for all shifts.

• Supervise and guide front office, cashier staff to ensure efficient, courteous, and professional service.

• Prepare a monthly roster for those staff reporting under your supervision

• Maintain effective communication with other hospital departments to support smooth daily operations.

2. Registration Duties

• Register patients into clinics, ensuring accurate documentation and that terms & conditions are clearly explained during the registration process

• Make copies of patient identification (NRIC/passport) for record keeping.

• Ensure all bills covered under the Guarantee Letter (GL) are closed and submitted to the Credit Administration Department daily and promptly**.**

3. Health Tourism and Billing Oversight

• Monitor and verify all Health Tourism bill types to ensure correct classification and billing in HIS.

• Review and follow up on all unbilled cases daily to ensure timely completion and submission.

• Ensure daily Guarantee Letter (GL) submission for outpatient bills is completed accurately and forwarded to the relevant department (credit admin/Insurance).

• Ensure all hospital charges and consultant fees are correctly entered and billed in the HIS.

• Ensure insurance and corporate billing requirements are met and adhered to at all times.

• Support OPD staff to resolve discrepancies or issues related to outpatient billing and Health Tourism accounts.

4. Communication and Customer Service

• Answer all telephone calls and patient inquiries promptly and professionally.

• Attend to patients, next of kin, or relatives regarding billing inquiries or disputes, and escalate complex issues to the Executive/Manager when necessary.

• Provide accurate information and courteous assistance to Health Tourism patients and coordinators.

• Liaise with the Credit Admin and Insurance departments to ensure smooth coordination of billing and documentation.

5. Confidentiality and Compliance

• Maintain strict confidentiality of all patient data, hospital documents, and sensitive information.

• Ensure compliance with hospital policies, data protection regulations, and confidentiality protocols at all times.

6. Other Duties

• Perform any other related duties as assigned by the Management or Supervisor from time to time.

Requirements:

**Education:**Diploma in Business Administration or any related field.

Knowledge and Experiences:

• Minimum 2 years relevant experience in a hospitality environment.

• Excellent interpersonal & communication skills.

• Excellent in both written and verbal (Bahasa Malaysia/English)

• PC Literate- Computer Proficiency

Skills & Competencies:

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Detail-oriented and able to multitask effectively

• Problem-solving and conflict resolution skills

• Leadership and supervisory experience

• Proficient in office software and technology

Special skills required

• A self-starter with initiative and the ability to work independently.

• Effectively interacts at all levels.

• Works beyond normal hours in support of projects or other assignments.

Personal attributes

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality