Executive, Business Operations & Administrative Support

The Executive, Business Operations & Administrative Support plays a critical role in supporting the Cybersecurity Services Sales team by ensuring smooth operational coordination across the sales, audit, and project delivery lifecycle. This role focuses on client administration, audit scheduling, sales order tracking, invoicing coordination, reporting, and stakeholder communication to support operational efficiency, timely revenue recognition, and high client satisfaction.

Key Responsibilities

• Maintain and manage both new and existing client databases, including the accurate updating of customer profiles, records, and engagement details
• Coordinate and oversee audit schedules with Sales teams and external stakeholders to ensure seamless project execution and delivery timelines
• Monitor and follow up on active sales orders on a weekly basis, providing timely status updates to support revenue recognition targets and minimize project postponements or delays
• Track audit and project progress closely, ensuring all milestones, timelines, documentation, and deliverables are completed in accordance with agreed schedules
• Manage invoicing coordination and follow-ups with clients to ensure timely submission, processing, reconciliation, and payment for completed projects and services rendered
• Ensure proper maintenance of audit documentation, reports, certifications, and supporting records within internal systems for compliance and audit traceability
• Support Reporting Manager in maintaining accurate operational records, trackers, and monthly reports to support management visibility and business reporting requirements
• Provide prompt administrative, coordination, and operational support to clients, Sales team, and relevant internal stakeholders to facilitate smooth day-to-day operations
• Liaise with internal and external stakeholders to ensure effective communication, issue resolution, and operational continuity
• Support process improvement initiatives by identifying opportunities to enhance workflow efficiency, scheduling coordination, reporting accuracy, and operational effectiveness
• Assist with minimal scheduling and coordination of adhoc calendar activities for the Head of Cybersecurity (ASEAN)

Key Requirement

• Diploma in Business Administration, Operations Management, or related disciplines
• Min. 2 years of experience in operations coordination, sales administration, project administration, or similar support functions
• Strong coordination and multitasking abilities in a fast-paced environment
• Good stakeholder management and communication skills
• Detail-oriented with strong administrative and documentation capabilities
• Proficient in Microsoft Excel, Outlook, and shared collaboration platforms
• Ability to manage timelines, priorities, and follow-ups independently
• Experience supporting sales operations, project coordination, or audit scheduling is advantageous
• Prior exposure to cybersecurity, compliance, certification, or professional services environments would be a plus