Executive, Business Process

As the Executive, Business Process, you will be responsible for assisting the team to ensure the smooth operation of business processes and systems within the organization. You will work closely with cross-functional teams, IT teams, and business stakeholders to assist in resolving system issues, executing UAT efforts, and conducting business analysis activities

Job Responsibilities

• Provide assistance in the maintenance, enhancement, and troubleshooting of existing systems and applications, and other business-critical systems. Collaborate with IT teams and vendors to resolve system issues, implement system changes, and ensure smooth operation of business processes.
• Assist in the planning, coordination, and execution of UAT efforts for new system implementations, upgrades, and enhancements. Develop and execute UAT test cases, gather feedback from business stakeholders, and assist in resolving issues identified during UAT.
• Support business analysis activities, including gathering and documenting business requirements, analyzing data, and identifying opportunities for process improvements. Collaborate with business stakeholders to ensure that requirements are clearly defined and documented.
• Assist in the execution and documentation of system user manuals, business processes, including process maps, standard operating procedures (SOPs), and process flows.
• Collaborate with cross-functional teams, including IT, operations, finance, and other business units, to align business processes with organizational goals and objectives. Foster positive working relationships, communicate effectively, and provide support to ensure successful system support, UAT testing, and business analysis efforts.
• Any other additional tasks as assigned by the line manager.

Job Requirements

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders and external partners.
• Ability to work independently and effectively in a cross-functional team environment, and to manage multiple projects and priorities simultaneously.
• Demonstrated ability to work collaboratively with others to achieve organizational objectives.
• Strong analytical, problem-solving and writing skills, with the ability to identify issues and propose process and system improvements.
• Knowledge of programming is a plus.