Executive Casino Host

Responsibilities:

• Foster an environment that embodies Bally ’ s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote & maintain Bally ’ s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
• Attract, develop, and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
• Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
• Build working relationships with high end players to establish property loyalty.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Helps supervise, train and coach Casino Hosts and VIP Representatives.
• Assists in tracking and ensuring goals are met for the department.
• Communicate guest concerns, complaints and requests to the necessary department or supervisor.
• Assists with VIP lounge activities

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $55,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.