Executive Centre Operation

Job Title: Executive - Operations (Dispatch) Band: 1

Reports to: Assistant Manager - Centre Operations

Function: Operations

The Dispatcher facilitates timely dispatch of volume, coordination with OSP drivers to ensure center parameters are met.

JOB ROLE & RESPONSIBILITIES:

• To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
• To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation.
• To design and execute routes so that day to day operation and contingencies are managed.
• To manage and roll out action plans in the event of contingencies to ensure service levels are met.
• To negotiate with Third Party Vendors and take the decisions on volume allocation.
• To resolve escalations from network and customers.
• To deliver result on productivity elements which are directly linked to operating cost.
• To deliver result on cost per piece plan.
• To help credit and Sales team to resolve billing disputes.
• To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness.
• To train new business partners. To train new team members.
• To undertake new assignment or project as per business, customer and operation needs.
• To manage records and retain them as necessary.
• To ensure operation is executed and compliant every single day.
• To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner.
• To maintain service reports, cost reports and billing reports of the branches.
• To constantly strive for the better customer experience and effective operation every day.
• To create atmosphere of trust between own team and internal as well as external customer.
• To promote safety and ensure all the possible safety precautions are taken by all the team members.

Educational Qualifications:

• Intermediate or equivalent

Relevant Experience:

• Overall 1-2 years of relevant experience in similar industry

Competencies

• Achieve Result
• Serve and Delight our customers
• Collaborate and Partner with others

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