EXECUTIVE (Centre Operations / Programme Support)

Join Kwong Wai Shiu Hospital’s Community & Home Care Division and play a key role in supporting seniors to stay active, connected and well supported in the community.

You will have the opportunity to work across our Senior Care Centre (SCC) and Active Ageing Centre (AAC) services, gaining hands-on experience in centre operations, programme coordination, community engagement and service delivery.

Key Responsibilities

• Support the day-to-day operations of assigned centres, including client administration, record management, enquiries and centre readiness.
• Plan, coordinate and facilitate meaningful activities and programmes that promote active ageing, wellbeing and social connection.
• Engage with seniors, caregivers, volunteers and community partners to provide a positive and supportive experience.
• Work closely with care staff and internal teams on rosters, service coordination, reporting and follow-up matters.
• Support quality, safety and service improvement initiatives, including feedback management and incident follow-up.
• Work across SCC and AAC settings according to operational needs and development opportunities.
• Undertake other duties and projects as assigned.

Requirements

• Diploma or Degree in Healthcare, Social Services, Community Development, Business Administration, Operations or a related discipline.
• Relevant experience in eldercare, healthcare, customer service, programme coordination or centre operations will be an advantage.
• Warm, patient and respectful personality with a genuine interest in working with seniors.
• Good organisational, interpersonal and communication skills.
• Able to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Good interpersonal and communication skills, with the ability to engage and liaise effectively with clients and caregivers from diverse backgrounds, including Mandarin-speaking clients.
• Ability to communicate in local dialects will be an advantage.

Working Arrangement

• This role may require staggered working hours and occasional weekend or public holiday duties to support centre operations, programmes and events.
• Opportunities may be available to gain exposure across different community care settings.