EXECUTIVE – CLIENT RELATIONS & RENEWALS

Manage relationships with existing clients in accounting and tax consultancy firm.

Proactively handle service renewals and maintain strong client retention.

Identify opportunities to cross-sell and upsell accounting, tax, audit, and compliance services.

Prepare quotations and proposals and follow up with clients until closure.

Coordinate client requirements with accounting, tax, audit, and operations teams.

Handle client concerns and complaints and ensure timely resolution.

Maintain client records, opportunities, and renewal follow-ups in the CRM system.

Desired Candidate Profile

Minimum 2 years’ experience in B2B client relations, renewals, customer success, or service sales. Strong communication, negotiation, relationship-management, and follow-up skills are required. Fluent English is mandatory; experience in accounting, tax, or professional services is preferred.