Executive

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Process transactions, answer questions about products/services, and provide solutions to issues related to banking accounts.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-5 years of experience in an International BPO environment (UK Sales & Service).
• Strong customer handling skills with excellent communication abilities.
• Proficiency in international call center operations (US Voice Process) is required.
• Basic knowledge of UK sales processes would be an added advantage.