Executive

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Resonance, Ingenuity and Stronger Together.

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The

Executive

provides administrative, coordination and operational support to the Goodlife @ Home team in delivering services to vulnerable seniors and their caregivers, including client and case support, referral coordination, outreach and volunteer management, and general administrative duties. Where assigned to HPC Plus / HomeBathing, the

Executive

additionally manages service collections and clients' Household Means Testing and Financial Assistance applications.

Client & Case Support

Manage the day-to-day operational tasks

Handle client enquiries

Coordinate and initiate referrals and client services

Assist with basic case management support, including delivering essential items or documents to clients and assisting with follow-up activities

Support the team in rendering services to the programme, such as home visits and medical escorts

Initiate referrals to link up community resources to support client and programme needs

Manage service collections according to Finance Manual, following up promptly on outstanding payments when required

Assess and submit Financial Assistance applications when required, following up on renewals before expiry

Programme Implementation

Participate in innovation and quality improvement projects (To elaborate on the key tasks)

Assist the Programme Manager and Supervisors with planning and executing activities that maintain standards of care

Community Work

Coordinate outreach activities (e.g. roadshows, community events) with internal and

external stakeholders

Keep outreach materials updated

Manage public relations information or events

Volunteer Management

Coordinate, facilitate, and support the development and management of Volunteers to meet the needs of Goodlife @ Home

Administrative Support

Coordinate staff training logistics (e.g. course registration)

Prepare and process purchases/reimbursement claims in accordance with organisational policies and procedures

Collect and report performance and service indicators

Ad-hoc Duties

Perform any ad hoc tasks assigned by supervisors

QUALIFICATIONS

Degree in any field;

Diploma in Social Work, Healthcare Management, Business Administration or related fields

OTHER INFORMATION

Relevant Experience

2-3 years of relevant experience in an administrative, coordination, or customer

service role

Experience in a social service, healthcare, or community setting will be an advantage

Experience handling basic financial administration (e.g. collections, claims processing) will be an advantage

Competencies

Able to work independently with minimal supervision

Meticulous and organised, with good attention to detail

Positive thinker and good team player

Passion for service excellence and process improvements

Ability to multi-task and work in a fast-paced and dynamic environment

Proficient in Microsoft Office and comfortable with various IT platforms

Able to speak local languages and dialect (preferable)

Effective communication and interpersonal skills

Basic financial literacy and integrity in handling client payments and financial

assistance applications

• Only shortlisted candidates will be notified.

Location: Marine Terrace

Please note that your application will be sent to and reviewed by the direct employer - Montfort Care

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