Executive

Requisition Id: 10598

Job Purpose:

Management of OP billing and receptions to provide effective and excellent Customer/Patient experience.

Job Responsibilities:

• Entire management of OP billing and receptions.
• Management of service excellence and soft skill training aspect of all team members.
• Management of PEARLS and complaint management.
• Day to day management of Patient relationship in both OP and IP.
• Responsible for increasing footfall in OPD areas.
• Management of various Gateway funnel under OPD and billing.
• Promulgate all the monthly status of operational and non clinical items.
• Ensure department adherence to company policies, procedures and standards to ensure that patient expectations are exceeded.
• Prepare reports; handle special projects and assignments as required.
• Take initiative to improve activities as required at the hospital and/or across the organization.
• Uses excellent and effective customer service skills to provide patients with necessary information and/ or to direct them to other appropriate resources or otherwise meet the service needs of the patient.
• Proven effective supervisory skills including cultivating a positive, high performance team.

Candidate Requirements:

• Able to work under pressure and stressful situations while handling multiple tasks.
• Success and experience working alongside a multi-disciplinary team.
• Excellent documentation skills.
• Able to motivate, mentor and performance manage including corrective action to ensure continually high standards.
• Professional oral and written communication skills; must be able to interact and communicate effectively with individuals at all levels of the organization, as well as communicate with tact, diplomacy, and a high level of cultural sensitivity
• Strong attention to detail.
• Ability to identify and resolve problems in a timely manner.
• Good planning and organizational skills.
• Professional appearance and manner.