Executive

We’re Hiring | Executive – Teacher Relations & Operations

Location: Mumbai | 💼 Full-Time

CTC Offered: 4-6LPA

About Artium Academy

Artium Academy is India’s largest omnichannel music education institute, delivering outcome-driven learning experiences to 55,000+ learners across 17+ countries .

With a network of 400+ highly trained teachers and our proprietary technology platform, we’re building a world where music education becomes a foundational skill — empowering learners to progress from their first note to becoming artists.

At Artium, we believe in creating a culture that celebrates artistic passion, ownership, collaboration, and personal growth.

The Opportunity

We’re looking for an Executive – Teacher Relations & Operations who can be the bridge between our teachers, internal teams, and operational ecosystem .

This role is ideal for someone who enjoys working with people, solving problems, managing multiple stakeholders, and ensuring that operational excellence translates into a seamless experience for both our teachers and learners.

You’ll work closely with a large network of teachers, ensuring they are supported, engaged, and aligned with Artium’s processes and expectations.

What You’ll Own

Teacher Relationship Management

• Build and nurture strong, long-term relationships with our teacher community.
• Manage relationships with a large group of 150+ teachers , understanding their needs and ensuring alignment with Artium’s expectations.
• Act as a key point of contact for teacher-related concerns, queries, and operational requirements.
• Create a positive, collaborative, and performance-oriented environment for teachers.

Escalation & Issue Management

• Identify, assess, and manage teacher and operational escalations based on defined escalation criteria.
• Take end-to-end ownership of issues and coordinate with relevant internal and external stakeholders to drive timely resolution.
• Ensure clear communication, action tracking, and closure of escalations within agreed timelines.
• Identify recurring issues and proactively recommend process improvements.

Operations Management

• Manage day-to-day teacher operations and ensure adherence to defined processes and SLAs.
• Monitor operational issues and ensure timely resolution.
• Coordinate cross-functionally with Academic, Customer Experience, Operations, and other teams to ensure seamless execution.

Teacher Calendar & Slot Management

• Manage teacher calendars, availability, and slots effectively.
• Coordinate schedules to ensure optimal teacher utilization while protecting the learner experience.
• Proactively identify scheduling challenges and work towards effective solutions.

What We’re Looking For

• 1–4 years of experience in Teacher/Faculty Operations, Academic Operations, Customer Success, Relationship Management, HR Operations, Employee Relations, or similar people-centric roles.
• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Strong problem-solving and escalation-management skills.
• High ownership and attention to detail.
• Comfortable working with CRMs, HRMS/ERP systems, Google Workspace, and operational dashboards .
• Ability to work in a fast-paced, dynamic environment where priorities can change quickly.

You Could Be a Great Fit If You Are…

✔ Someone who naturally builds trust and rapport with people

✔ A strong problem-solver who doesn't wait for issues to solve themselves

✔ Comfortable managing a large and diverse stakeholder group

✔ Highly organized and process-oriented

✔ Someone who takes ownership from “issue raised” to “issue resolved”

✔ Curious about improving processes rather than simply following them

✔ Passionate about creating great experiences for both people and customers

🎵 An interest in music, education, or the creative ecosystem is a bonus — but your people and operational skills matter most.

Why Artium?

🌍 Work with a global learner community across 17+ countries

🎶 Be part of a team transforming music education

👥 Work closely with a talented network of 350+ teachers

🚀 Build strong expertise across people, operations, and stakeholder management

🌱 Grow in a culture that values ownership, collaboration, and continuous learning

If you’re great with people, sharp with operations, and thrive on solving problems — your next opportunity could be at Artium. 🎵

📩 Apply now and join us on [email protected] in shaping the future of music education