Executive

Job Description: Customer Service Executive

Company: Cogent E-Services Limited
Department: Customer Support / Customer Experience
Job Title: Customer Service Executive
Location: Delhi NCR
Experience: 0–2 Years (Freshers Can Apply)
Industry: Customer Experience / Business Process Management (BPM)

Job Summary

The Customer Service Executive is responsible for handling customer interactions, resolving queries, providing accurate information, and ensuring a positive customer experience. The role involves managing inbound and outbound calls, maintaining customer records, coordinating with internal teams, and meeting assigned quality, productivity, and customer satisfaction targets while following company policies and service standards.

Key Responsibilities

• Handle customer queries through inbound and outbound calls and other communication channels.
• Provide accurate information about products, services, and company processes.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain polite, clear, and professional communication with customers.
• Understand customer needs and provide appropriate solutions.
• Achieve assigned performance targets, including productivity, quality, and customer satisfaction.
• Update customer information, call details, and interaction records in the company system.
• Coordinate with internal departments to resolve customer issues within the required timelines.
• Follow company policies, standard operating procedures, and quality guidelines.
• Maintain customer confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Contribute to improved customer experience through effective communication and problem-solving.

Candidate Requirements

• Graduate or undergraduate candidates can apply.
• Freshers and candidates with 0–2 years of experience in customer service, telecalling, or sales are eligible.
• Good verbal and written communication skills.
• Comfortable communicating in Hindi and basic English.
• Basic computer knowledge and familiarity with MS Office.
• Strong listening, interpersonal, and problem-solving skills.
• Customer-focused attitude with a willingness to learn.
• Ability to work in a target-oriented environment.
• Willingness to work rotational shifts, including weekends, if required.
• Candidates available for immediate joining will be preferred.

Required Skills

• Communication Skills
• Customer Service and Customer Support
• Inbound and Outbound Calling
• Customer Relationship Management (CRM)
• Query Resolution and Complaint Handling
• Problem-Solving and Active Listening
• Hindi and English Communication
• MS Office and Basic Computer Operations
• Customer Record Management
• Sales and Customer Engagement
• Time Management and Multitasking
• Team Coordination and Professional Communication

Key Objective

To deliver efficient and high-quality customer support by resolving customer queries, maintaining accurate records, meeting performance targets, and ensuring customer satisfaction in accordance with Cogent E-Services Limited's service standards.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person