Executive

Job Description: Customer Service Executive

Company: Cogent E-Services Limited
Department: Customer Support / Customer Experience
Location: Delhi NCR
Experience: 0–2 Years (Freshers Can Apply)
Industry: Customer Experience / Business Process Management (BPM)

Job Summary

The Customer Service Executive is responsible for handling customer inquiries, resolving service-related issues, providing accurate information, and ensuring a positive customer experience. The role involves managing customer calls, maintaining records, coordinating with internal teams, and achieving assigned performance targets while following company policies and quality standards.

Key Responsibilities

• Handle customer queries through inbound and outbound calls and other communication channels.
• Provide accurate information regarding products, services, and company processes.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain clear, polite, and professional communication with customers.
• Understand customer needs and provide appropriate solutions.
• Achieve assigned productivity, quality, and customer satisfaction targets.
• Maintain accurate customer records and update information in the company system.
• Coordinate with internal teams to resolve customer issues promptly.
• Follow company policies, standard operating procedures, and quality guidelines.
• Escalate complex customer issues to the appropriate department or supervisor.
• Maintain customer confidentiality and ensure accurate documentation.
• Support customer retention and sales activities when required.
• Contribute to improving customer satisfaction and overall service quality.

Candidate Requirements

• Graduate or undergraduate candidates can apply.
• Freshers and candidates with 0–2 years of experience in customer service, telecalling, or sales are eligible.
• Good verbal and written communication skills.
• Comfortable speaking in Hindi and basic English.
• Basic computer knowledge and familiarity with MS Office.
• Strong interpersonal, listening, and problem-solving skills.
• Customer-friendly attitude and professional behavior.
• Ability to work in a target-oriented environment.
• Willingness to work rotational shifts, including weekends, if required.
• Immediate joiners will be preferred.

Required Skills

• Communication Skills
• Customer Service and Customer Support
• Inbound and Outbound Calling
• Sales and Customer Engagement
• Customer Relationship Management (CRM)
• Query Resolution and Complaint Handling
• Problem-Solving Skills
• MS Office and Basic Computer Operations
• Hindi and English Communication
• Customer Record Management
• Time Management and Multitasking
• Team Coordination and Customer Relationship Building

Key Objective

To provide efficient and reliable customer support by addressing customer inquiries, resolving issues, maintaining accurate records, achieving performance targets, and delivering a positive customer experience in accordance with company service standards.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person