Executive

Key skills for secretaries

• Good communication, customer service and relationship-building skills
• Teamworking skills
• Organisation and time management skills
• Attention to detail
• Negotiation skills
• Assertiveness
• Flexibility
• Tact, discretion and diplomacy
• The ability to be proactive and use your initiative: to see what needs doing and to do it
• The ability to use standard software packages (eg Microsoft Office) and to learn bespoke packages if required.